Please confirm the returned items here before sending the gowns to the below address. We hope this will help you find the perfect dress and fit for your upcoming event. When using this service, please put in the notes section of your order 'Buy to Try' If returning all 3 of the gowns or if you only order 2 gowns and return both of them, then you will receive a store credit for the lowest costing dress in the form of a gift card, and a refund for the other/s. Once gowns are received, we will refund you for the gowns you don't require. You will also need to cover the return postage fee. Return the gowns within 5 working days of receiving your package with tags still attached. Unfortunately, these fees are not refunded to our business when we apply a refund. Return 1 or 2 of the gowns for a refund less $10 per dress plus any associated fees from purchases made via credit card, Afterpay or Lay by, (bank transfer does not incur any fees). (please note that this offer excludes infinity gowns and or Bay Bridal exclusive gowns) It isn't always easy buying online, so this is our offer to you: Sometimes time is of the essence, and you may find your event approaching quicker than you expected. If you would like to cancel your Lay-by for any reason, there will be a deduction of 5% of the total spend from any payments made so far, Plus any PayPal fees incurred.īay Bridal and Ball Gowns is now offering 'Buy to Try'. Please package the garment carefully in a suitable sized bag. Please get in touch for an extended return time if you feel the garment needs dry cleaning before returning. We have a strict policy regarding items that are returned with the smell of body odours, smoke or strong perfumes. We are sorry, but there are no exceptions if you are away when the parcel arrives.Īll returns must be packaged carefully and returned to us with tags still attached to the gown and ready for resale. Send the items/s you are returning within 5 working days of the returns' approval. Request your return within 5 working days of receiving your order. In the notes please describe the fault and also which style, size and colour of dress you would like as a replacement. If we can’t replace or exchange a faulty item, then we will offer a store credit which has no expiry date or a refund.Ĭlick here to request a return. The return postage costs will be covered by Bay Bridal and Ball Gowns after discussing with our customer the best means of returning the item. On the rare occasion that your item arrives faulty, we can offer a replacement upon return. For exchange, in the notes, please state the new style, colour and size of the new gown you would like. We recommend that you return an item using track and trace, as we can not take responsibility for parcels that go missing.Ĭlick here to request a return. Return postage costs are the customer's responsibility. Alterations should be performed by an experienced bridal tailor.If you are not happy with your item for any reason, we accept returns for store credit to the value of the cost of the item less the initial postage cost - flat rate $10 (non-rural), $15 (Rural). Any alterations needed to achieve the perfect fit, length, sewing in cups, and bustling the train, are also the responsibility of the customer. If any cleaning or repairs are needed, they are the responsibility of the customer. A gown can always be made smaller with alterations, but not larger, so please keep this in mind, and contact us with fit questions before ordering. Our size 4 runway samples fit a size 0-2. If you usually wear a size 6 to 8, we would recommend a size 10 wedding gown. Keep in mind that wedding gown sizing runs small. Sorry, current collection gowns are not available here, and must be ordered through one of our authorized salons. Our inventory includes a variety of discontinued Claire Pettibone styles, and even some one-of-a-kind designs in limited sizes. Our samples are in excellent condition, however please contact us with questions regarding a specific gown prior to ordering, so that we can explain any minor flaws or repairs that may be needed. LAST CALL SAMPLE SALE GOWNS - ALL SALES ARE FINAL FOR CLEARANCE SALE ITEMS - NO RETURNS WILL BE ACCEPTED* The elaborate bodice brings all of the focus up to you, and the sumptuous double-face silk charmeuse skirt draped to highlight your curves is topped with a light-as-air silver sparkle tulle over-skirt. The intricate French embroidery makes a stunning bodice, and just look at that sheer illusion back and flutter sleeves! The first light of day is clear and pure, qualities our Dawn bridal couture dress embodies as well.
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